If so then your email provider will need to assist you. We are 100% certain regarding the correctness of the password and if I go to the VM website and attempt to login to her account it rejects the email address as being unrecognised. if you have set the mail app password you must have specified a non VM email address as the VM username. com. Suddenly, and for no apparent reason, I have begun to receive this message when I try to download or send e-mail messages. My Virgin Media, making managing your account easier with all your information in one place. Click on Update Settings > Account Details > scroll down to password and select Edit. com. Forgotten password for ntlworld. You will need to change your sign in email address to a non Virgin Media email address. Packages. com not the normal VM login (which the email button no longer works for and quick link has gone entirely), and each email account now needs its own. My ntlworld address and mail box still working fine. com authentication credentials-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. However, we have been experiencing some issues generally with our email service, so it's possible that he has been unable to sign in due to this. When I retired I decided to move away from the (non VM) email address I had used for social and business contacts for many years. That will take you to the relevant "My Virgin Media" account for that email address. Hi, I haven't been able to access my ntlworld email account for the past few days. com If you are still a customer then call Tech Support and they will help you get access to your email account. I can send from the ntl account (set up outgoing with gmail as heard problems unless using it from home router) but I can't set up my ntl account at all for incoming. When I sign into My Virgin Media, this is not connected to my email address (as. com account has suddenly stopped working. Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black. on 07-09-2023 16:04. on 05-08-2023 09:08. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to. If you do want to let your client handle it you still really only need one outgoing SMTP entry no matter how many incoming you have. As of Feb 7th I've been unable to access my ntlword. Enter your ntlworld email address in the box provided ( firstname. Try that and see how it goes. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. i have checked and the email address is still linked to the account however no where within the account section can you change the password on a secodary email. com email address for years. Behavior: When viewing "All mail", and tapping on an e-mail, it shows From: and To: fields. 19 June 2019. ntlworld. com" from I think "imap. The only way it would go to the Outlook. com in Email Friday; Transfer email address in Email Thursday; Email, passwords, accounts, and non-virgin email addresses in Email Thursday; Deleted ntlworld email account still live in Email Thursdayntlworld email Webspace, E-Mail & Browsing Issues. ntlworld. com but we could still receive email. Contact support. I want to close the account, which I believe is an orphan and unsupported. Then tap on Account details. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. Have now resolved the problem. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page;. Here you’ll find all the help you need for Virgin Media related problems and issues. Second ntlworld email problems JaneG1. virginmedia. Go to My Virgin Media and select Sign in; Enter your My Virgin Media username; Enter your My Virgin Media password; Once you’ve signed in, head to Quick links at the bottom of. That takes you to a new page where you get the option to delete that email account. . Scroll down that page and you will see a place to edit the password. blueyonder. com alias emails associated with my main account, one in particular isn't used often and Ive forgotten the - 5372934. com or blueyonder" etc. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. While you are on that page, make sure you set up a Password Recovery Question. Since 5th Aug, the body of my ntlworld. Since 19 June 2023 now 21 June 2023 my username@ntlworld. Is there a way of getting a notification sound when an e mail arrives in the inbox. I have tried adding it to outlook and it just shows a blank page. SpeedI'm getting worried and daren't log out of Windows. com email has been hacked and I'm no longer with Virgin Media & can't login in Email Friday; Need help with VM email client, for Family emails, on Firefox. If you want to know more, the updated sections are 6. ntlworld. A few weeks ago, I could only access my emails by going through 'onedrive' and then clicking on 'outlook'. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Ive been also having problems with ntl accounts. VM say they have made that change to improve the security of VM email accounts. Select required folder from the left side of the software panel. virgin. However, I deleted all my e-mails. I am receiving Ntlworld email (IMAP) on my desktop in Thunderbird but not in either of my two android devices (O2, Gmail app, IMAP) since August 4th 2023. if you say yes, nothing happens and you have no way of by passing it, Either. If you are still a customer then call Tech Support and they will help you get access to your email account. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. com. create a new post here using their own forum account; remind them not to post any personal information in their post. Networking and WiFi. Sign in Not signed up yet? Register for My Virgin Media here. ntlworld email/password, i need to log back out and lock in with the xxx. I hope someone will be able to similarly put my email. gov. As Graham_A has linked, if you follow that link it will ask you to sign in, on the password screen it will give the option to reset this if needed. Kind regards, Chris. com email address to different Virgin account. then sign out and wait 20-30 minutes before trying to access the email account again. net or virginmedia email accounts. sign in with the primary account authentication credentials. Customers that try to access their email account are reporting that they often receive the “Connection timed out. My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. She has no recollection of what the password may be, unfortunately but wishes to keep on using the same email. Virgin media do not operate in my area so I am no longer a customer. to see if you are affected, send 10 numbered emails from your ntlworld account using outlook express or similar email client (not webmail) to your own ntlworld email address and see if any or all or some get there to your inbox. Go to Family & other users. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days. Try that and see how it goes. com. SpeedHi, my ntlworld email has been hacked. com emails. Then unfortunately your ntl email account has finally been closed, as VM only supports email for broadband customers. 0 Kudos. I went to "forgotten password", filled in my ntlworld. Reply. I am having trouble with an ntlworld. If it’s a secondary email address on your account, simply go into Manage Accounts in My Virgin Media, and delete it from there. I am redirected to another page. I could access this account a couple of weeks ago. - i dont need to do this. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. The server port should be 993. Solved: I am suffering from a what seems to be a common problem. Reply. If you're looking to access your TV, broadband and phone account including your email, sign in here. com offers email hosting services for all your email needs. That's right, the Ntlworld link through the VirginMedia website is being tempermental and hasn't been letting quite a few customers log into their email account. QuickStart, set up and connections. Coming back to the loop you are in. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for. You can simply delete those emails and move on with no worries. Our teams have been continuing to work on restoring historic emails into your inbox. Today I changed my virgin media password. 0 Kudos Old ntlworld account - Please Help. Options. I will send you a PM so that we can look into this further and see if we can get this resolved. If you click on "Learn more" you might find something useful there. On the right side select other users. net email users. Options. thanks in advanceRecovering NTLWorld account. Last click on the Backup button and successfully perform the conversion. Send test e-mail message: Cannot send the message. com -u. The password change will only affect the specific email address that you are signed into. . Working fine here too. Options. Can you please confirm when the email account was last accessed and if you have an active Virgin Media. Help!! My settings are. @ntlworld. VM say they have made that change to improve the security of VM email accounts. That will take you through the steps to chnage your sign in / username to a non VM email account. Click on the Login Button. Also, just to note. I have forgotten my password for NTL World email account. Options. My Virgin Media, making managing your account easier with all your information in one place. Access your bills, diagnose faults and manage your package. Thank you. . At that time they said existing email accounts would continue to be supported by them. Select the one you need to delete and click on “View/change” on the right hand side. Issue is: my (elderly) sister-in-law has had ntlworld email for many years, no problems. I'm here to help. Thanks. it requires I login with the main ntlworld address i used to setup the other emails many years ago. The Virginmedia email system is clearly broken. If you're looking to access your TV, broadband and phone account including your email, sign in here. Then, open the Settings panel and go to the General Settings section. ’. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. Please try reloading the page” message, while others have found that Virgin’s email servers are neither able to send nor receive new messages (note: some people have been able to send emails via their SMTP server). Hi KFo, thanks for the message and welcome to the forums. . . gov. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. When selecting the forgotten password link it doesn't recognise my email, and when selecting forgotten email its asking me for an account number. ntlworld. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. So that part should now say something like " [email protected] emails stopped downloading on my Macbook, sometimes they arrive in the inbox then immediately disappear but most of the time they dont arrive, I have checked my webmail and they are not there either. your virgin email account is currently unavailable in Email 2 hours ago; Can’t send or receive emails @ntlworld. My grandfather has a NTLWorld email account and has had this for a few years. Outlook keeps asking me to log onto "pop. com. Please enter your email. Although it's not the only one. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. My partner uses an ntlworld email address which has worked correctly for years on her iphone. Initially, the device stopped sending email over smtp. I cannot seem to put in the correct password - it just isn’t accepting it and there is no way to reset password. Each email address now has its own My VM account Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I had access to it on my phone via generating an - 5432083. Any advice welcome. CoenobyNtl e-mail in Email 5 hours ago; Email - cannot access ntlworld address in Email 7 hours ago; Ntlworld email account hacked in Email 14 hours ago; No welcome email in QuickStart, set up and connections 18 hours ago; Email locked in Email yesterdayJust pop in your registered email address and your Virgin Mobile number below and then follow the instructions to reset it. com" (might be a worth a look at your settings). I received an email in my account yetserday telling me I had been hacked then lots of password resets. As of Thursday I haven't been able to access my NTL email through Outlook. emails coming in from others seem to be unaffected. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. We would like to show you a description here but the site won’t allow us. You need to provide an email to help you manage your account online. in Email 23 hours ago; NTLWORLD email Account hacked and I am locked out in Email yesterday; Just updated my VM email log in details & now logging in via secondary email. Type the email address of your virginmedia account, then click “Next Step”. Check server status. macbook pro (MacOS Ventura 13. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt app. That’s why, if you use an email address that ends in @virginmedia. blueyonder. _____ Graham. com and password? So basically ALL three emails passwords can be used to log into my Virgin Mail 'control page', where i added to two extra email accounts and the 2 work, one does not?. I have changed the passwords and email addresses for most of accounts associated with this email but I can't access the email itself because the password has been changed and the forget password option doesn't work for ntlworld addresses. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. Choose Accounts and then select Other User Accounts towards the left. champions@theguardian. three days ago my Ntlworld. Sign into the account. virginmedia. . i just want to access my original ntlworld email account via outlook. Hi, For almost a week now I have been unable to login to my email account, I have tried signing in via web mail as well and get - - 5360806. Your username is usually "John Smith" rather than "johnsmith@ntlworld. ntlworld. in Email Thursday; NTLWORLD unavailable on Outlook in Email a week agoCheck your email from anywhere in the world. The message will appear within the envelope icon at the top right of the forum page. NTLWorld email access. This is proving to be impossible - I can't even received my ntlworld emails on outlook. I'd recommend holding off resetting until they can sort the problem. The account holder needs to contact Virgin Media to request that your email account's password be reset. I can log into webmail and can send and receive but can't connect from Outlook, iphone mail or any other remote devices. We have now restored the ability to send and receive emails for all affected accounts. BUT when i login as my parents virgin account (the original home address prior to me moving to a new house/new account) I can access my. Hi, I have an issue accessing my secondary email account ending virginmedia. Tech Support is open 24/7 on the numbers below. On the right side select other users. JaneG1. I am unable to sign into Virgin Media using my ntlworld details. I can see Ceonoby has already been helping you with this, but you're still trying to figure out what is. I used to be able to access my ntlworld email by logging in through the mail2. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. com email account and it has been hacked. Common problems are entering your full email address as the username or using the webmail username instead of the email login name. After that enter the credential ( Email Address and Password), IMAP Host, Port Number. virginmedia. So, i decided, after seeing a friends set up, to purchase Microsoft 365 in the hope that i could read my emails and create folders on either machine, and each would work together. For help with your TV or Phone and for Broadband Technical Support: Call Product Support/Faults on 151 from your Virgin Media Phone. Broadband deals;In response to Adri_G. I am sorry to hear that you are unable to access the email and emails only remain active on active account. com email account no longer works and I cannot find any link to log back in. Dad has no idea what his password is! On the View tab, select View settings. 0 Kudos. But then you log into the website using this Yahoo address, you cannot access the old email mailbox, neither does it show up in the ‘manage other accounts’ section - is that right?on 17-08-2022 16:32. That will take you through the steps to chnage your sign in / username to a non VM email account. BBC News - Virgin Media email service users suffer lengthy failureHowever, there is another complication. com secondary email, Thanks for coming back and confirming that. I've tried auto and manual set-up but get the message as follows. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. richard. Fast forward to today, we rang VM and got the password changed, can log in fine to the website and even webmail, but I'm struggling to. @virgin. I am unable to log into my ntlworld email account. Phone: iPhone 13 / iOS 15. on 06-03-2023 18:47. in. I recently reset my computer and the auto login to my ntlworld. 5 Setup: Four e-mail accounts, three are IMAP and one is OWA based. The only way it would go to the Outlook. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. I still have an active Virgin Media account and nothing has changed that I'm aware of, but a couple of days ago I started getting authentication errors when trying to access email ("Your email server rejected your login. If you can then You could try deleting the email credentials from your phone and re add them and or try another email app. While the majority of customers have been virgin. . Forum Member. but I was a customer of ntlworld and then virgin media for years and years and I’m not now. We are very sorry to hear you are experiencing issues accessing your email account, we will do all we can to help. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. uk will automatically be entered into your NTLWORLD address book. Virgin Media. Email Settings for Ntlworld. on 26-11-2022 08:40. I have had ntlworld email address for years. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. virginmedia. Secondary account changes now have to be made via the My Virgin Media account for the secondary email. Password Show. If it happens to be a secondary account then warnings about the TV control and connect apps are not relevant as only the primary email account can access such apps. " Select "See all settings," "Accounts and Import" and then "Add a mail account. I keep - 5370597. Networking and WiFi. Outlook keeps asking me to log onto "pop. Once I'm in my account I used to be able to access my ntlworld. @blueyonder. I have changed my password as directed (Step 1), but Step 2 instructs me as follows: '1. - i dont need to do this. Then navigate to the "Account details" page by clicking on the " Update settings " tab and then you'll see the "Account details" tab. com email address. com, @virgin. Thanks. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. Verify the e-mail address in your account properties. So effectively my emails have gone out into a black hole. Check your email accounts settings. com Account with Your Email Program Using IMAP. 14 kudos Orphan Email accounts IntroductionThis information applies to all four Virgin Media Email domains. We have tried changing our password in My Virgin Media but this has not resolved the issue. com settings. Sorry. Enter the incoming server name imap. Enter the password to your ntlworld. Hi, how do I change my ntlworld. To do this they can either: call Virgin Media. I'm still using the the old NTL e-mail address and I tried to log in this morning and it did not recognise my details. No need to register! Your Email Address: Password : Webmail Advanced Login Secure Login Webmail Check your POP/IMAP email on the web. e. Get the error message Unable to log in. I believe that she needs a new/valid password linked to her ntlworld email address so. The route to App Specific passwords is now. SpeedI’m having exactly the same trouble, spent hours on the phone trying to get it sorted, just keeps saying password wrong even though your customer service team have apparently changed the password for me, stopped working on iPhone,iPad and my work android phone. Create a password that's a brand new and secure and has never been used on this account before. virginmedia. 2) Once you have pasted it into Word, replace Username with your full Virgin Media / Ntlworld email address , and Password with your current email account password. I would just make one other comment in addition to the password reset advice @Graham_A has offered. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. com servers. When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. Yes, the warning message can be confusing. Select Allow in the pop-up. " - using pop3. BT ID or Email address. The domain name @email. I haven't yet had the opportunity to progress any further at the moment as both me and my wife have been smitten with the dreaded Covid virus, my wife has also been in hospital with diabitis, the kitchen freezer baled out (we have just bought a replacement) and, to cap it. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. ntlworld. I have the same problem this morning. Also, just to note. com email address. The fact that you mention the account number suggests to me that you don't have a current VM broadband account. Try that and see how it goes. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. Browse Virgin Media Virgin Media Community. She can’t remember the original password unfortunately and has never changed it so can’t simply reset it. @ntlworld. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Follow the on screen command. Sign into the account here:. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. Some very wise words there Coenoby, and food for thought about a fresh start when migrating away from my @ntlworld. The person who has accessed my account. How can I do this? - 5299558. virginmedia. 2) I'm unable to change the password to the ntlworld. com e mail address. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. com Account from an Email Program using IMAP. The Virgin Media help instructions said I had to create another email account on a non virgin platform so I did, on Gmail. com Your Name: Joe Bloggs Email Address: [email protected] User Name: joe. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. System Posts: 2,096,970. @ntlworld. that is skyHi. Then click on the " Account settings " tab and then the " Account details " tab. this is now left me in a vulnerable position where I’ve been hacked and compromised on certain. Is there an issue with the ntlworld imap servers with authentication, my email hasn't worked since 11. After that enter the credential ( Email Address and Password), IMAP Host, Port Number. com mailbox, which would also require you had an address ending in @outlook. My old ntlworld. I have attempted to speak to an agent via chat and gotten no response. com email account is working fine. That will still take you to. mail2web. com website but now this is no longer possible (for the past week or so). com. I have been able to log into my Virginmedia account and change my password, but the hacker still. In the “Check mail from other accounts” section, click “Add a mail account”. Although it's not the only one. My ntlworld. Help > Create new Email address >. Virgin Media has crashed this morning, leaving users across the UK unable to access their emails. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. I've checked 'Sync' and on my mobile for the ntl account and. Email address. Sign into your Gmail account. Username: emailaddress@ntlworld. Thanks for coming back to us CJW1957.